Frequently Asked Questions
Everything you need to know about your elite racing setup.
What is the typical shipping timeframe for simulators?
Most in-stock simulator chassis and electronic components are processed within 2-3 business days. Delivery times vary by region, typically arriving within 5-10 business days via tracked freight or parcel services.
Are Trak Racer cockpits compatible with major electronics brands?
Yes, our cockpits are engineered for universal compatibility. They feature pre-drilled mounting points for all major peripherals from brands including Fanatec, Simucube, Thrustmaster, and Logitech.
What is your return policy for electronic hardware?
We offer a 14-day return period for unused and unopened electronics. If the item has been opened or used, a restocking fee may apply, and the product must be in its original packaging with all accessories.
Do you offer international shipping?
Trak Racer ships globally from multiple regional warehouses in the USA, Europe, and Australia to minimize shipping costs and transit times for our international racing community.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through partners like Affirm and Klarna, allowing you to build your dream rig now and pay over time.
Does my gear come with a warranty?
All Trak Racer branded frames and accessories come with a 5-year warranty. Third-party electronics sold through our store are covered by their respective manufacturer warranties, typically ranging from 1 to 2 years.